Crystal Health Group was founded in 2005 by Nichola McChrystal, who pioneered the concept of ‘DNA Clinics’.
The company became the first in the industry to offer ethical DNA Testing. Also, it was the first to provide appointments through a network of DNA Clinics.
The company now provides DNA, Drug and Alcohol testing services. This also includes Occupational Health Workplace Medicals. The network of locations has grown to more than 100 throughout the UK and Ireland. Based in Manchester, the head office coordinates the tests for all UK locations.
Nichola is still very much involved in the development of the business. Also, she continues to provide expert advice and support to clients. Only recently, she has provided evidence at an Industrial Tribunal. Her knowledge and experience provided vital testimony to the case. As a result, this led to a successful outcome for our client. Nichola has also arranged DNA Testing for long lost families. This was featured on a BBC documentary called ‘Family Finders’.
Her work in this area and continued business success have not gone unnoticed. This came in the form of an award in 2014 for ‘Women in Business Young Entrepreneur of the Year’. Nichola went on to dedicate the award to her Mum and Nan.
We aim to provide convenience, confidence and support to all our clients. This covers the scope of all DNA, Drug and Alcohol Testing services.
We will achieve this by:
- Convenience; through local clinics and a network of certified and trained sample collectors.
- Confidence; in our accredited testing services. These are compliant with regulatory and chain of custody requirements. Delivered by competent, trained and motivated employees.
- Ongoing support with extensive therapy and counselling services with continuing policy advice.
We want to be the partner of choice for providing scientific solutions for everyday questions.
Strong values define our culture. This helps us execute our strategy in line with our mission statement.
We have introduced ‘Values and Behaviours’. These describe the professional behaviours we expect from our employees.
Our senior management team and employees developed this concept. As a result, they form an integral part of the framework we use to recruit people. And once with us, develop, assess and reward their performance. Also, we will hold ourselves to account against these values and behaviours.
The most important people to Crystal Health Group is our clients. We recently engaged with our clients. We asked them ‘What are the 3 most important things you look for when undertaking testing’? In no particular order, the top 3 consistent answers were:
- Least disruption
- Confidence in results
Our focus is very much on these 3 key areas. We will ensure we meet the important things that matter to you. Find out what we are doing to achieve this.
Meet the Team
Danielle Delos Angeles
Thank you very much for the excellent service you have provided. We will most definitely use again and recommend you to other Companies.Nicola Blackledge
First experience using the service and it was very good. The UK Manager Robert Magraw, our main contact for the collection, spoke very highly of the customer service and sample collection services saying both were extremely professional and the sample collector was lovely!Nannette Mendoza
Thank you for your assistance and your extremely helpful summary of the test results. I believe that with the guidance which you have kindly provided and the various test reports in hand, it will be possible for me to conclude the administration in the estate of the late JP with some degree of success.Halsalls Solicitors
May I once again pass on my thanks for the excellent service that has provided to date, it is exactly what I was after. Your sample collectors are great ambassadors for you, the way they conduct their business is first class. The speed in which the results are provided and the administration complete your faultless service.Alan Starr
It all went In my favour and I'm really happy with the out come. I would like to start by saying I am truly grateful for your help! I really believe with your advice yesterday and today it helped me to get my result. I feel the way in which you dealt with me and my queries was very professional, I felt you also went that extra step beyond your roll at work!!! If more people was like your self and gave as much in life and work, we would live in a much better place!!!! When I say thank you now please know this is from the bottom of my heart !!! Thank you Nichola.Private Client
Thank you to you and the team for sending this to me so promptly. It is a real relief to have the results before Christmas!! The care and professionalism I have received from your company has been exemplary. Merry Christmas to you all and thanks again.Private Client
I would recommend Crystal Health Group to anyone going through similar circumstances to myself, as you have dealt with my case in a courteous, sympathetic manner and my DNA kit was dealt with very quickly and professionally. It has finally given me peace of mind in confirming who my dad really is, which is so important to me. The cost of the kit was very reasonable and the best money I have ever spent! Sounds cheesy, but thank you for helping to make my life complete, as I would've always wondered who my dad was, if I hadn't done the DNA test with yourselves to confirm this.Debbie W
Following several telephone conversations regarding alcohol hair strand testing, with quotes and in-depth detail on the testing, I feel very pleased with the customer service your colleague provided for me (Tom) He was exceptionally well manored and helpful, he rang me back when he said he would and answered and questioned I had, he also telephoned 4 colleagues who collect the samples if they would be willing travel to Weston-Super-Mare where I live, its a shame I am to far for this service however Tom did state I could travel to Southampton for the closest clinic to carry out this service. I have spoken with several companies over the last few days and by far Tom provided me with outstanding customer service, I feel he is a excellent member of your team and I would like to thank him for a great service.Anonymous