Crystal Health Group was founded by Nichola Lawton who pioneered the concept of ‘DNA Clinics’ in 2005. It became the first in the industry to offer DNA Relationship Testing through a network of unique DNA Clinics throughout the UK.
The company now provides DNA, Drug and Alcohol testing and Polygraph testing services and currently operates a network of more than 150 Clinics and mobile collection officers throughout the UK and Ireland. The head office is based in Greater Manchester and co-ordinates all testing activity taking place in the UK.
Nichola Lawton is still very much involved in the development of the business and continues to provide expert advice and support to clients. Only recently, she has provided evidence at an Industrial Tribunal, with her knowledge and experience providing vital testimony to the case, leading to a successful outcome for our client. Nichola has also arranged DNA Testing for long lost families as featured on a BBC documentary called Family Finders.
Her work in this area and her continued business success have been recognised throughout the years. Her award in 2014 for Women in Business Young Entrepreneur of the Year, typifies Nichola’s values after she dedicated the award to her Mum and Nan.
Crystal Health aim to provide convenience, confidence and support to all of our clients throughout the DNA, Drug and Alcohol Testing process.
We will achieve this by:
- Convenience through locally based clinics and a network of highly trained mobile professionals.
- Confidence in our accredited testing services which are fully compliant with regulatory and chain
of custody requirements, with all testing services delivered by competent, fully trained and highly motivated employees.
- Ongoing support with extensive therapy and counselling services and continuing policy advice.
Crystal Health aim is to be the partner of choice in the UK for delivering scientific answers for everyday questions.
Strong values define our culture and help us execute Crystal Health’s strategy in line with our mission statement.
We have introduced Values and Behaviours that describe the professional behaviours we expect from our employees.
These values were selected by the Crystal Health senior management team – with input from employees – and form an integral part of the framework we use to recruit people, develop them and assess and reward their performance.
We will hold ourselves to account against these values and behaviours.
The most important people in our business are you. We recently engaged with our clients and asked them ‘What are the 3 most important things you look for when undertaking testing’? In no particular order, the top 3 consistent answers were:
- Minimum disruption
- Confidence in results
Our focus is very much on these 3 key areas, to ensure we consistently meet the important things that matter to you when it comes to DNA, Drug and Alcohol Testing and Polygraph Testing Services. Find out what we are doing to achieve this.
Thank you very much for the excellent service you have provided. We will most definitely use again and recommend you to other Companies.Nicola Blackledge
First experience using the service and it was very good. The UK Manager Robert Magraw, our main contact for the collection, spoke very highly of the customer service and sample collection services saying both were extremely professional and the sample collector was lovely!Nannette Mendoza
Thank you for your assistance and your extremely helpful summary of the test results. I believe that with the guidance which you have kindly provided and the various test reports in hand, it will be possible for me to conclude the administration in the estate of the late JP with some degree of success.Halsalls Solicitors
May I once again pass on my thanks for the excellent service that has provided to date, it is exactly what I was after. Your sample collectors are great ambassadors for you, the way they conduct their business is first class. The speed in which the results are provided and the administration complete your faultless service.Alan Starr
It all went In my favour and I'm really happy with the out come. I would like to start by saying I am truly grateful for your help! I really believe with your advice yesterday and today it helped me to get my result. I feel the way in which you dealt with me and my queries was very professional, I felt you also went that extra step beyond your roll at work!!! If more people was like your self and gave as much in life and work, we would live in a much better place!!!! When I say thank you now please know this is from the bottom of my heart !!! Thank you Nichola.Private Client
Thank you to you and the team for sending this to me so promptly. It is a real relief to have the results before Christmas!! The care and professionalism I have received from your company has been exemplary. Merry Christmas to you all and thanks again.Private Client
I would recommend Crystal Health Group to anyone going through similar circumstances to myself, as you have dealt with my case in a courteous, sympathetic manner and my DNA kit was dealt with very quickly and professionally. It has finally given me peace of mind in confirming who my dad really is, which is so important to me. The cost of the kit was very reasonable and the best money I have ever spent! Sounds cheesy, but thank you for helping to make my life complete, as I would've always wondered who my dad was, if I hadn't done the DNA test with yourselves to confirm this.Debbie W
Following several telephone conversations regarding alcohol hair strand testing, with quotes and in-depth detail on the testing, I feel very pleased with the customer service your colleague provided for me (Tom) He was exceptionally well manored and helpful, he rang me back when he said he would and answered and questioned I had, he also telephoned 4 colleagues who collect the samples if they would be willing travel to Weston-Super-Mare where I live, its a shame I am to far for this service however Tom did state I could travel to Southampton for the closest clinic to carry out this service. I have spoken with several companies over the last few days and by far Tom provided me with outstanding customer service, I feel he is a excellent member of your team and I would like to thank him for a great service.Anonymous