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Making a complaint

We are sorry that you feel the need to make a complaint regarding the service you have received. We pride ourselves on our quality and customer service approach, and will acknowledge receipt of your complaint on the next working day.

Please email [email protected] with the details of the complaint, ensuring that you include:

  • State the word 'complaint' in the title of your email
  • Your name
  • Case reference number
  • Your contact details

Alternatively, if you do not have access to email, please write to the following address.

Crystal Health Group
FAO: Quality and Compliance Team
The Old Chapel
53 Peel Street
M30 0NG