Subject Access Request
Under the UK General Data Protection Regulation (UK GDPR), you have the right to access personal data that Crystal Health Group holds about you.
To make a formal request, please complete our Subject Access Request (SAR) form (see button link below) and return it to us by post. For data protection and identity verification purposes, we also require a photocopy of valid photographic ID and a wet (physical) signature on the form.
What You Need to Do
- Download the SAR Form
See button below - Complete the Form
Fill in all sections, including your signature. - Provide Proof of Identity
Enclose a clear photocopy of one of the following:
> Passport
> Driving licence
> Official ID card - Post Your Completed Form & ID Copy To:
Crystal Health Group
FAO: Quality and Compliance Team
The Old Chapel
53 Peel Street
Eccles
GREATER MANCHESTER
M30 0NG
What Happens Next?
Once we receive your completed SAR form and valid ID, we will:
- Acknowledge receipt within 5 working days
- Begin processing your request
- Provide a response within one calendar month
If your request is complex, we may extend the timeframe by up to two months — we will notify you if this applies.
Why Do We Ask for a Wet Signature?
To ensure your personal data remains secure, we require a physical signature and ID verification. This process helps prevent unauthorised access to sensitive or health-related data we hold.
Your Rights Under UK GDPR
- Request access to your personal data
- Ask for inaccurate data to be corrected
- Request deletion (in certain circumstances)
- Object to processing or restrict use
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For any queries regarding the process, please contact our team on 0800 988 7107.
Head Office
Crystal Health Group
The Old Chapel
Manchester
M30 0NG